Q.	What is the difference between the Groomer's 15 to 1 Shampoo Concentrate and the Premium 5 For 1 Shampoo Concentrate?
A.	The Groomer's 15 to 1 Shampoo Concentrate should be used on all mature pets to remove the residues of other products. It is designed to be a "clarifying" shampoo which cleans without stripping the coat. It also works wonderfully to whiten whites, on greasy cats, and when used repeatedly will remove most chemical residues (i.e., cocker and schnauzer "crud"). Since silicones are very resistant to shampoos, the damage caused by silicones might not be able to be removed by this method. Some problems need to "grow out" and be cut off to start with new hair or coat. In a grooming shop, we estimate that 95 percent of all clients will do very well when maintained in the Groomer's 15 to 1 Shampoo Concentrate The Premium 5 for 1 Shampoo Concentrate is an extremely mild shampoo that is designed to maintain a coat that is already chemically clean. This applies to animals that are bathed once a week (very frequently) and are not really dirty but need to be freshened up. This shampoo won't dry out a coat or skin by frequent bathing. Even some show dogs might be bathed every day and not have damage to the coat with Premium 5 for 1 Shampoo Concentrate. This shampoo is also very desirable for "hard coats" (i.e., terrier coats) and also for very "soft coats" (i.e., cotton coats) when diluted at a 10 to 1 dilution instead of the regular 5 for 1 ratio. This is very easy to understand as the milder a shampoo is, the less it will actually soften a coat. So hard coats stay harder and soft coats are not softened by this shampoo. It is still recommended that the Groomer's 15 to 1 Shampoo Concentrate be used on all of these coats FIRST to clean up any residues and then after five or six applications the switch can be made to the Premium 5 for 1 Shampoo Concentrate. The Premium 5 for 1 Shampoo Concentrate is is ideal as a hypoallergenic shampoo as it is very gentle, has no additives, and is FRAGRANCE FREE! Dogs maintained in Premium 5 for 1 Shampoo should be bathed in Groomer's 15 to 1 Shampoo Concentrate about once a month for that deep-down cleaning.
Q.	Why should I use the Coat Handler Shampoos with the Coat Handler Conditioner instead of using other shampoos?
A.	Other shampoos have additives (i.e., proteins, oils, silicones, lanolins, keratin, jajoba, aloe vera, etc.) and these most likely will leave a residue. We all know that proteins bond with proteins and oils will not rinse out. Since the Coat Handler Conditioner is a LEAVE-IN Conditioner, you can have a chemical interaction between the conditioner and the residues. This can cause a negative reaction and cause the coat to "bind up" such as "pelting". Pelting is when the coat sticks together like it is glued together. In reality, it is glued by the chemicals. These mats or pelts cannot be brushed out. Only shampoo can wash them out. The Coat Handler Conditioner is really going to work at its best when the coat is totally clean and no residues are present. In order to get the best results for all our products, we recommend using them together rather than mix them with other products.
Q.	Why aren't there additives in the shampoos?
A.	Most additives such as proteins, oils, silicones, lanolins, jajoba, aloe vera, keratin, insecticides, humectants, and such will automatically leave a molecule behind that is "bonded" to the hair and skin or possibly trigger an allergic reaction to a small number of individuals. This starts the process of "buildup" or chemical residues. When conditioners that contain oils are then put on the animal, another layer of chemical residues are bonded to the first layer and so on down the line. This process of layering of chemicals on the surface of the skin and hair is ongoing as long as more products with additives are being used. We also understand that the chemicals of different products that are left on the skin can begin to interact together to create NEW CHEMICALS entirely that are more irritating as they work together. We also discovered that dandruff is the dying and sluffing off of skin cells that are damaged by this residue almost as though it was chemically burned. When the body is irritated by something, the tissue dies and sluffs off and this is seen as "dandruff". We found that by making a basic cleaning or clarifying type of shampoo that contains "no additives" we could make it MILDER as well as noticing that the previous buildup started coming off. The more the 15 to 1 Shampoo Concentrate is used in the beginning, the better the coat gets and it "plateaus" at about five to six applications.
Q.	Why does the dandruff continue after starting to use Coat Handler Products?
A.	It takes 30 days to do a "skin rollover," which is where new skin that is grown under damaged skin works its way to the top and the dead skin is "sluffed off" (as in dandruff). It is only after the dead skin is sluffed off and the new healthy skin works its way up to the surface that the appearance of dandruff will stop.

Here are some tips that can give you a better understanding on how our Coat Handler products can work best for you:
Coat Handler Shampoo & Conditioner The Coat Handler products are well known for satisfaction on long-coated breeds but are equally successful for short- and medium-coated breeds (cats, too!). To see optimum results, select one dog and commit this dog exclusively to Coat Handler products for at least two months. It is best to shampoo this dog at least four times, but preferably eight times during these two months. It takes about five or six baths using the 15 to 1 Shampoo Concentrate to really get through the buildup of other products used on them. If the coat is a softer texture, using the Premium Shampoo for general bathing and Groomer's Shampoo once a month will help bring back texture and strength to the coat. Coat Handler products are designed to bring coats back to their natural state, and will not disturb texture. Use the Premium 5 for 1 Shampoo, and instead of diluting it 5 to 1, try it 10 to 1. Terrier breeders and handlers have found that this weakened dilution of our milder shampoo allows them to bathe the hard body coat on the terriers without any softening of the coat. A cleaner coat is stronger and shinier as a result. Afghan breeders use this same recipe and get great results also. You won't get a lot of suds, but most people know that heavy sudsing indicates a harsh detergent shampoo with color stripping and softened hair. RINSE! Since our shampoos rinse faster and better, many groomers save money on hot water bills. May we still insist that you take special care to rinse thoroughly and then rinse again. Sometimes groomers get spoiled by the fast rinse and start to cut corners. Don't use the conditioner to counteract the shampoo, as some have tried. There is no substitute for "squeaky clean" and the conditioner can do its job more effectively. Our 15 to 1 Shampoo Concentrate can be diluted much further if the water is at all soft. Many groomers are able to dilute it 30 to 1 and are very happy with it. Remember that shampooing twice is the key to a really clean animal. One bath will not get the skin thoroughly clean but only starts to lift the surface dirt and dead skin. If you need an insecticide shampoo, you can dilute a Pyrethrum Concentrate with the Groomers Concentrate. I do recommend that you use plain diluted Groomer's Shampoo for the second shampoo, as this will get rid of chemical residue to stop irritations and prepare the coat for using the Coat Handler Conditioner for best results. Don't Use Oily Products! Remember that oil sprays are best used on dusty furniture to grab dirt and lint, and the healthiest coats are always the cleanest coats. The moment you put an oily product on a coat or on skin, you have now determined that only a harsh stripper will get this dog clean again. You must use harsh chemicals to undo the damage you have just done. These harsh chemical detergents will also strip out all natural oils and begin to lift the top layers of molecules from the cuticle of the hair itself. A similar situation can be seen when a harsh dish detergent makes your fingernails spilt and peel in layers, causing the nail to become weak and permanently damaged. Use of oils can also cause dandruff by holding dead skin on the surface rather than the normal sloughing when new skin is generated. This dead skin combines with the oil (many of these oils can become rancid and break down with exposure to heat and oxygen) and when bacteria and dirt join in, you have all the ingredients for dermatitus and infections (i.e., hot spots). I have heard reports of dogs having difficulty regulating their own body temperatures when they are in "in oil." Small dogs then become chilled in the winter or in cold conditions or they become overheated and cannot get cool in hot conditions. Apparently, the oil prevents the skin from "breathing," and holds in body heat at a higher rate than they can compensate for by panting. Avoid Damaging the Coat and Skin! The Coat Handler products have been designed to avoid the things that do damage to coat and skin. Static is a major cause of damage and can be virtually eliminated when you use Coat Handler Conditioner. Weepy eyes are occasionally the result of shampoo residue that irritates the eyes causing continuous tearing. The tearing then triggers a wet face, sores, discoloration, mildewing, and weakening of the hair shaft surrounding the eyes. Chewing feet and ankles is an indication that the animal is possibly allergic or sensitive to residues left by other shampoos. With continued use of our Groomer's 15 to 1 Shampoo Concentrate, many dogs suffering from this condition are relieved and will gradually discontinue the chewing. Using the Skin Works will help to soothe the irritation and assist in healing. If chewing has started an infection, then it should be treated with proper medical care, but remember that the cause is a sensitivity based on the bathing. Many times, dogs are treated with steroids to relieve symptoms rather than determining the cause and making changes in the environment to stop the chain reaction from the source. Use of steroids should be a last resort, since it interferes with the animals' immune system and opens them up to infections and other complications. All of the Coat Handler products are deliberately "as mild as possible," and still get the job done. Our shampoos do not get thick again when diluted and for good reason. This thickening process used by other shampoos can cause these products to bind up in the coat or in clumps or mats. This makes them much harder to rinse out and, therefore, can cause hot spots. Other shampoos can cause buildup of residue in pipes and septic systems, setting the stage for poor drainage and plumbing problems. They get thick in the hoses of shampoo diluting machines, causing problems with compressor breakdowns and clogged hoses. Because of the residue and film left by many shampoos, mats become harder to work out and hair growth is retarded by the buildup left on hair and skin. I suspect that "leather skin" may be a result of this, as continuous use of the Coat handler products has caused decided improvement in many cases.

Ear Problems

Many dogs have ear problems that can be a combination of many conditions. For instance, a shampoo with too high a pH (alkaline) will predispose the animal to get an infection. You can tell that the ear might have a yeast problem if a dark substance (brownish) is present in the ear canal. This condition is very persistent and moisture makes it worse. Our Coat Handler Conditioner is very useful in reducing symptoms as it will lower the pH in the ear canal. It also soothes the irritated skin and slows down regrowth of the yeast. If you swab the canals every day for about a month, the condition might improve or even disappear. If the condition does not improve or disappear completely, you should seek veterinary advice and get a bacterial culture to determine what medication might be used to achieve optimum results. If ear mites are determined to be present, then appropriate insecticide treatment needs to be followed first, then Coat Handler Conditioner can be used as a maintenance to help deter yeast infections from starting.

It's Safe!

The Coat Handler Conditioner is a non-toxic product and can be used safely on nursing mothers, pregnant animals, young kittens and puppies too. Many use it after they strip the coats to stop irritation and soothe the skin. Many groomers use it to reverse the irritation caused by use of insecticides on the skin. These insecticides are very irritating and stripping to the skin and coat.

A Great Skin Product!

Which brings me to the subject of the "Skin Works"….a soothing, gentle cream that is wonderful for "hot spots" and other skin irritations like clipper burns. Use it before the irritation has a chance to become a full-blown infection two or three times a day. It soothes irritations and promotes healing. Many Schnauzer breeders use it on cropped ears to promote healing while the stitches are still in. It is also useful for those ugly calluses on elbows, hocks, etc. on short-haired dogs--using the Skin Works keeps the skin soft and supple. There is no oil, silicones or steroids in any of our products so you can use them with no fear.

Easy to Rinse - Saves Water!

Mobile groomers love our concentrates because they rinse well and easily without excessive use of their water supply. Since the conditioner needs no rinse at all, it can be poured or sprayed on, and again conserve their water supply. Show enthusiasts and professional handlers who stay in motor homes at dog shows also have a water shortage problem, so they appreciate the conservation of their limited water supply. If a dog has an accident and soils his furnishings with either urine or feces, it is easy to clean up and get back that luster by using the "show day spray" (15 to 1) of diluted Coat Handler Conditioner with a towel or wet rag.

Get Rid of That Odor Problem!

Another product developed by Senproco, Inc. that has really caught on is the Odor Handler. This is a bio-degradable, non-toxic crystalline powder for use in removing odors (not covering up with a sticky sweet smell) associated with animals and kennels. This has to be used to be believed, as consumers have been subjected for so many years, to so many products that do not work - credibility has been strained, to say the least!! It is very economical, one ounce to a gallon of hot water (or one tablespoon to a quart) and safe for babies - people or puppy! Since it leaves nothing behind (especially the odor), there is no residue and it lifts dirt and stains as it goes. One of the most popular uses for the Odor Handler is for treating "skunk" dogs. It is the most effective method of removing skunk odor with just simple bathing, when used with OUR 15 to 1 Groomer's Shampoo. The Odor Handler contains no cover-up fragrances. The Odor Handler will aide in eliminating bacteria, yeast, fungus and ringworm, the cause of many problem skin conditions. The Odor Handler is exceptionally good at removing blood, coffee, wine and other hard-to-remove stains from uniforms, clothes, etc. It will also remove stains from delicate materials without damaging them. The Odor handler works great for cleaning and deodorizing carpets and is easy to use with carpet cleaning machines. It is great for mopping floors and cleaning kennels. Do not get into eyes. Do not mix with ammonia.

Don't Waste!

Do not forget about the one ounce measured pump, especially made to fit the gallon size for dispensing the Coat Handler in a measured amount. No more wasting your valuable product by pouring it into a measuring cup and the mixing - saves mess and time. The pump is made of high-impact plastic with a stainless steel spring and will hold up under heavy use. Lasts for years!

Our Guarantee!

We would love to have you try our products. Since they are all 100% money back guaranteed, you have nothing to lose! We offer groomer friendly pricing and have a distributor network that covers the United States and many countries around the world.